Empire Dolls Policies & Proceedures

Returns & Exchanges

Empire Doll's returns policy lasts 7 days. If 7 days have gone by since the arrival of your purchase, unfortunately Empire Dolls is unable to offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping policy

Empire Dolls takes the greatest care to ensure your purchase arrives within 5-7 days for all orders within Australia and within 7-10 days for all international orders.

Empire Dolls offers FREE SHIPPING on all Domestic orders over $99

Standard Shipping 5-7 Working Days:

Standard Domestic shipping Costs - $8.99

Standard International shipping costs - $22.95 

Express Shipping

Express Domestic shipping Costs - $13.95

Express International shipping costs - $49.95

These cost may vary due to postage market rates. However Empire Dolls places a priority on giving all customers the very best price.

Sale items

Only full priced items may be exchanged, sale items cannot be returned.


To return your product, send addressed to our head office: 6/694 Ann Street, Brisbane QLD 4006, Australia

The customer is responsible for shipping costs in the event that an item is returned. Shipping costs are non-refundable.

Please note the time it may take for your exchanged product to reach you, may vary depending on your location nationally or internationally.

Empire Dolls is unable to guarantee that we will receive your returned item without a registered tracking number.


If you have any queries, questions or collaboration offers please don't hesitate to contact us at empiredolls@hotmail.com